problems with i.e. 6
I just got Windows XP and am still getting used to it. There is a setting in IE6 under tools, internet options, privacy that allows cookies that must be enabled (it is disabled by default) in order for the ez tokens to work.
(another testimonial) Actually I'm using i.e.6 and I accepted cookies, but unfortunately I used a download accelerator (DAP) and this most probably was the reason for the malfunction. Switching it off made the download happen. (using DAP I only received a small htm-file). Maybe this case at least can be taken as another proof for your download/technical tips.
..another tip from a member--I appreciate your patience on this one. The trick turned out to be Norton Internet Security. If I turn that off, then it works. Thanks for your assistance. Perhaps you might want to add this to the list of tricks to be tried in your help file.

FIREWALL issues: if you experience the problem of receiving only a small file, or being sent to the sign up page after clicking on the link to download the movie, you may be behind a firewall. you will have to temporarily disable the firewall to download the videos.

ibill declines me on a second purchase?
i just talked to ibill about this, and it happens only if you try to purchase the same membership (price) within 24 hours. it's a security issue they are working on resolving. there are two work-around's:
1) simply purchase a different cost membership $10.00 or $20.00 or $50.00
2) wait 24 hours after your first purchase
this system actually insures that you are not charged twice for a purchase on a site by accident or fraud.

Download accelerators / "site suckers"?
please do not use any utilities such as these to download your files, they will not work. the file can only be downloaded in one of two ways: either by clicking the link that is displayed after you make your purchase and letting it download to the default location, or by right clicking or control-clicking/mac and "saving target as"...

why zip up the files? instead of charging you each time you watch the movie, you actually download the movie to your hard drive. you keep it for the one price you pay and then you can watch it whenever you want. zipping it ensures that the file is downloaded to your machine, and not streamed off of this server.
how do you save the files? after you enter your username and password, the browser will prompt you that you are about to download a file. take note where you copy the file. it is generally a good idea to copy it to your desktop. once the transfer is complete, go to your desktop and double click the file. another window will open and you will see the movie by double clicking on the file.

the pages aren't showing up?
i've heard of this problem a few times, and in fact it has happened to me. I found simply emptying your cache will solve this problem on i.e. 5 and higher. it's located under your internet preferences.